FAQ & How to Website specific
How secure are my personal details?
How do I contact customer services?
How do I report misconduct/block/report a member?
How do I change my profile picture?
How secure are my personal details?
We take our members safety, security and privacy very seriously, that is why we try and do everything possible to ensure you are protected.
- You will find that the URL is protected by a secure padlock.
- All profiles are manually checked by the Chameleon Vibes team before being approved.
- Our procedures are fully aligned with the safeguarding requirements of the UK Data Protection Act 2018 and the EU General Data Protection Regulations 679/2016.
- Information provided by individuals to Chameleon Vibes will be stored on a secure company server and will not be shared automatically with any third-party.
- When contacting Chameleon Vibes via the online contact form the content of messages sent will be encrypted in transit and Chameleon Vibes’s reply will be protected in transit, provided that the user’s email provider supports Transport Layer Security (TLS) transfer encryption.
How do I contact customer services?
Customer care service operate from Monday – Saturday 9am – 9pm GMT
1. Go onto the homepage
2. Go to ‘contact us’ button at the bottom of the page
3. Select which department you want to contact
4. Supply your email address
5. Enter a subject matter
6. Give as much detail as possible in the ‘message’ section. The more information the quicker we will be able to help you.
7. Press SEND
Please allow 48 hours to respond to enquiries.
For technical difficulties please try to give as much information as possible, including attaching a screen shot of the issue with your message.
1. Log onto our home page
2. Enter email and password
3. Press SIGN IN
4. Select PROFILE button on top blue bar
5. Select Edit your profile
6. Scroll down to the bottom of the page
7. Select delete profile
8. You will be asked “ Are you sure you want to delete your profile”
9. Select Delete
1. Log onto our home page
2. Enter email and password
3. Press SIGN IN
4. Select PROFILE button on top blue bar
5. Select Edit your profile
6. Select “ change password” at top right hand side of page
7. You will be asked to enter Old password, new password, repeat new password
8. Select delete profile
9. You will be asked “ Are you sure you want to delete your profile”
10 Press SUBMIT
1. Log onto our home page
2. Enter email and password
3. Press SIGN IN
4. Select “My Matches” in the top blue panel bar
5. Select the thumbnail profile photo of the member you want to contact, their profile will appear
6. Choose how you want to communicate – send a wink, send message, or Video call
How do I report misconduct/block/report a member?
1. Log onto our home page
2. Enter email and password
3. Press SIGN IN
4. Select “My Matches” in the top blue panel bar
5. Select the thumbnail profile photo of the member you want to block/report, their profile will appear
6. Select MORE drop down button and select either >REPORT or >BLOCK
>REPORT
i. select the reason for your report, Spam, Offense or Illegal
ii. Press Submit
>BLOCK
i. You will be asked “ Are you sure you want to block this user?”
ii. Select Block
1. Select “My Matches” in the top blue panel bar
2. Select the thumbnail profile photo of the member you want to unblock, their profile will appear
3. Select MORE drop-down button
4. Select UNBLOCK
1. Log onto our home page
2. Enter email and password
3. Press SIGN IN
4. Select PROFILE button on top blue bar
5. You will be requested to upload 7 photos, for the system to display correctly
6. Select “Add” and then either drag and drop or browse your computer to upload your seven photos then select submit
7. These photos will then be manually approved (this can take up to a few hours)
1. Log onto our home page
2. Enter email and password
3. Press SIGN IN
4. Select PROFILE button on top blue bar
5. Your photos are displayed
6. Select and click on the photo you want to manage
7. It will pop up in a separate window
8. Hover over the top right hand corner button (arrow)
9. Select “delete”
10 When finished managing photos, close the window by clicking on the X top right
How do I change my profile picture?
1. Log onto our home page
2. Enter email and password
3. Press SIGN IN
4. Select PROFILE button on top blue bar
5. Your photos are displayed
6. Hover over your profile picture (bottom left)
7. Press CHANGE PROFILE PICTURE
